Final power point presentation. Case:The national franchising headquarters for a fast-food chain has received complaints about the service, quality, and cleanliness of one of its restaurants in your area. You have been sent to inspect and to report on what you see.Task:ÿÿÿÿÿÿÿ i.ÿÿÿÿÿÿÿÿÿÿÿ Select a nearby fast-food restaurant.ÿÿÿÿÿ ii.ÿÿÿÿÿÿÿÿÿÿÿ Make notes about how many customers were served (assuming you visited the restaurant two or more occasions)a.ÿÿÿÿÿÿ how quickly they received their foodÿÿÿÿÿ b.ÿÿÿÿÿ how courteously they were treatedÿÿÿÿÿ iii.ÿÿÿÿÿÿÿÿÿÿÿ Observe the number of employees and supervisors workingÿÿÿÿ iv.ÿÿÿÿÿÿÿÿÿÿÿ Note the cleanliness of observable parts of the restaurantÿÿÿÿÿÿ v.ÿÿÿÿÿÿÿÿÿÿÿ Inspect the restroom as well as the exterior and surrounding grounds.ÿÿÿÿ vi.ÿÿÿÿÿÿÿÿÿÿÿ Sample the food.ÿÿÿ vii.ÿÿÿÿÿÿÿÿÿÿÿ Draw conclusions: Are the complaints justified? If improvements are necessary, make recommendations.
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